Citizen's Charter

Available Services Duration Division / Floor
Payment of Pension Gratuities   
  • Issue of temporary numbers
 01 Day Postal Division - Ground Floor 
  • Issue of pension numbers 
 01 Week Registration Division - Ground Floor 
  • Issue of gratuity cheques 
 01 Week  Accounts Division - 04th Floor 
Issue of Pension Awards (Non – Decentralized Tasks)​
  • Issue of temporary numbers for files
 01 Day  Postal Division - Ground Floor 
  • Issue of Pension numbers 
 01 Week  Registration Division - Ground Floor 
  • Perfection of shortcomings 
 02 Weeks  Computation Division - 4th Floor 
  • Finalizing computations 
 01 Week  Computation Division - 4th Floor 
  • Issue of pension awards
 02 Days Computation Division - 4th Floor
Other Awards (Compensatory Pension / Death Gratuity / DependentsAllowance / Disable Pension)​
  • Issue of temporary number 
 01 Day  Postal Division - Ground Floor
  • Allocating pension numbers
 01 Day Registration Division - Ground Floor
  • Perfection of shortcomings
 02 Weeks Armed Forces Division - 3rd Floor
  • Issue of pension awards
 01 Day Armed Forces Division - 3rd Floor
Payment of Foreign Pensions​ 
  • Issuing forms to applications 
 02 Days  Foreign Pensions Division - 3rd Floor 
  • Perfection of shortcomings ( on receipt of applications) 
 01 Month  Foreign Pensions Division - 3rd Floor 
  • Issue of pension awards
 01 Week  Foreign Pensions Division - 3rd Floor 
  • Issue of orders to High Commissions/Crown Agents for Payments 
 03 Days  Foreign Pensions Division - 3rd Floor 
Policy Decisions​
  • Response to Public requests 
 01 Week    Policy Division - 3rd Floor 
  • Reply to normal letters from a public Institutions 
 03 Days  Policy Division - 3rd Floor 
  • Informing policy decisions
 15 Days  Policy Division - 3rd Floor 
Payment of Windows & Orphans’ Pension 
  • Issue of Windows & Orphans‘ pension number 
 01 Week  W. & O. P. Division - 02nd Floor 
  • Issue of Widowers' pension number 
 01 Week  W. & O. P. Division - 02nd Floor 
  • Issue of Other Numbers (Teachers / Pirivena / Local Government) 
 01 Week  W. & O. P. Division - 02nd Floor 
  • Dispatching requested files to Divisional Secretariats 
 01 Week  W. & O. P. Division - 02nd Floor 
  • Issue of pension awards(windows / orphans / disable / foreign / armed forces) 
 02 Weeks  W. & O. P. Division - 02nd Floor 
  • Refund of contributions (Civil / Armed Forces) 
 01 Week  W. & O. P. Division - 02nd Floor
Public Service Provident Fund
  • Issue of numbers on receipt of form PSPF 03
 01 Day P. S. P. F. Division - 3rd Floor
  • Processing awards
 03 Days P. S. P. F. Division - 3rd Floor
  • Finalizing auditing
 02 Days P. S. P. F. Division - 3rd Floor
  • Approval for pension awards
 01 Day P. S. P. F. Division - 3rd Floor
  • Payment on Vouchers
 01 Week P. S. P. F. Division - 3rd Floor
Local Government Pensions
  • Response to general public requests
 03 Days Local Govt. Division - 01st Floor
  • Replies awards
 01 Week Local Govt. Division - 01st Floor
  • Informing policy decisions to local authorities
 02 Weeks Local Govt. Division - 01st Floor
  • Issue of civil W.&.O.P numbers for local government W. & O. P. files
 01 Week Local Govt. Division - 01st Floor
  • Issue of local government pension awards
 01 Week Local Govt. Division - 01st Floor
Internal Audit
  • Response to requests / petitions
 01 Week Audit Division - 04th Floor
  • Finalizing special Investigations
 02 Weeks Audit Division - 04th Floor
Statistics Division    
  • Issue of Annual Statistical Bulletin 
 Before 31st March  Statistics Division - 03rd Floor