Citizen Charter

 

Service Circular and Provisions Period
  1. Civil and Judicial Service Pensions

  • Approving the pension application received through the decentralized system

 Pension Circular No 3/2015 (Amendment II) 01 Week

  • Interview to activate the Pension, Issuing the Pension entitled letter and Pension Identity Card

 Pension Circular No 3/2015 15 Minutes

  • Payment of Pension Gratuity

 Pension Circular No 3/2015

After obtained the approval for the pension,As soon as the necessary arrangements are made
  • Approving the pension application received through the centralized system
 Pension Circular No 3/2015 (Amendment III) 01 Month
  • Payment of unpaid pensions to heirs
 39th Section of Minute on Pensions 01 Month
  • Approving the amended pension application (Decentralized)

Pension Circular No 3/2016,

Pension Circular No 3/2016 (Amendment I)		 01 Week
  • Approving the amended pension application (Centralized)

Pension Circular No 3/2016,

Pension Circular No 3/2016 (Amendment I)		 01 Month
  • Payment of Pension Arrears and Amendment of Paid Amount
   01 Month
  • Approving the special compensations
 Public Administration Circular No 22/93 01 Month

සැ. යු. : අදාල චක්‍රලේඛ වලට අනුකූලව  විධිමත් අයදුම්පත්‍ර යොමු කිරීම මඟින් ඉහත සේවාවන් කාර්යක්ෂමව  ලබා ගත හැක.

    
  1. Payment of Widows,Widowers and Orphans Pensions
 

Service

 Circular and Provisions Period
  • Obtaining membership in WNOP system
 Pension Circular No 02/2016 02 Weeks
  • Submission of online WNOP application for approval
 Pension Circular No 03/2020 03 Days
  • Approval for Death Gratuity
 Pension Circular No 09/2015, 09/2015(I), (ii), (iii) 05 Days
  • Granting approval for WNOP application related to service death
 Pension Circular No 6/2015, 6/2015(i) and 3/2020 05 Days
  • After obtaining the approval of the Medical Board, Entitled the disability pension
 Pension Circular No 01/2009 and 07/2020 Special Gazette Notification No 1719/3 01 Week
  • Re-amendment of disability pension
 Special Gazette Notification No 1719/3 02 Months
  • Problems regarding entitle the benefits of WNOP, Obtain the details, resolve and initiate payments
 WNOP Fund Acts, Pension Circular No 6/2015,6/2015(i) and 13/2010

Between the period of 01-02 months
  • Committee approval for arrears exceeding Rs.500,000/=
 According to the Financial Regulation 135 Devaluation of Financial Powers 01 Month
  • Checking the Approving the request for withdrawal of WNOP contribution
 Pension Circular No 1/2015 03 Weeks

      03. Pension Management of Foreign Pensioners
 

Service

 Circular and Provisions Period
  • Activating the Foreign Pension
 Pension Circular No 1/2018 02 Weeks
  • Commencing the WNO Foreign Pension
 Pension Circular No 1/2018 01 Month
  • Issuing Railway Warrants
 Pension Circular No 5/2016 01 Day
  • Transferring the pension file to Divisional Secretariat
 Pension Circular No 1/2018 01 Week
  • Issuing pension detail letter
 Pension Circular No 1/2018 01 Day

      04. Tri Forces Pension
 

Service

 Circular and Provisions Period
  • Approving the pension application received through the decentralized system
 Pension Circular No 3/2015 01 Week
  • Approving Service Gratuity
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Week
  • Approving the Tri Forces Pension Amendments
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Week
  • Approval for Re-Amendment and Payment of Pension

Pension Circular No 3/2009,Pension Circular No 6/2010

 01 Month
  • Obtaining Service Pension less than 10/12 years of service
 Pension Circular No 8/2015 01 Month
  • Approving the dependent allowance
 Army / Navy/ Air Force Pension and Gratuities 01 Month
  • Approving the Disability Pension
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Week
  • Approving the Death Gratuity of Forces Pension
  Army / Navy/ Air Force Pension and Gratuities Code of 1981 and Pension Circular No 6/2  02 Weeks
  • Approving fixed allowance
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Month
  • Approving fixed allowance
 Pension Circular No 3/2021 02 Months
     
     
  • Checking and Approving the Source Document submit through the Divisional Secretariat
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Month
     
  • Re-employment Death Gratuity Approval
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 01 Month