Citizen Charter

 

Service Circular and Provisions Period
  1. Civil and Judicial Service Pensions

  • Pension Application Processing Decentralized System

 Pension Circular No 3/2015 (Amendment II) 07 Days

  • Pension activation interview, Issuance of pension right certificate, Issuance of Pensioner identity Card

 Pension Circular No 3/2015 15 Minutes

  • Payment of Pension Gratuity

 Pension Circular No 3/2015

After obtained the approval for the pension,As soon as the necessary arrangements are made
  •  Pension Application Processing Centralized System 
 Pension Circular No 3/2015 (Amendment III) 30 Days
  • Payment of unpaid pensions to heirs
  Section 39th of the Minute on Pensions 30 Days
  • Pension Revision (Decentralized)

Pension Circular No 3/2016,

Pension Circular No 3/2016 (Amendment I)		 07 Days
  • Pension Revision (Centralized)

Pension Circular No 3/2016,

Pension Circular No 3/2016 (Amendment I)		 30 Days
  • Payment of Pension Arrears
   30 Days
  •  special compensation Allowances
 Public Administration Circular No 22/93 30 Days

Note: Submitting duly completed applications without errors will help to increase the efficiency of the service

    
  1. Payment of Widows, Widowers and Orphan's Pensions
 

Service

 Circular and Provisions Period
  • WNOP Membership Applications
 Pension Circular No 02/2016 14 Days
  • Submission of online WNOP Application Processing
 Pension Circular No 03/2020 03 Days
  • Death Gratuity Application processing
 Pension Circular No 09/2015, 09/2015(I), (ii), (iii) 05 Days
  • Processing Application related to service death
 Pension Circular No 6/2015, 6/2015(i) and 3/2020 05 Days
  • After obtaining the approval of the Medical Board, Entitled the disability pension
 Pension Circular No 01/2009 and 07/2020 Special Gazette Notification No 1719/3 07 Days
  • Re-amendment of Disability Pension
 Special Gazette Notification No 1719/3 60 Days
  • Problems Regarding Entitle the Benefits of WNOP, Obtain the Details, Resolve and Initiate Payments
 WNOP Fund Acts, Pension Circular No 6/2015,6/2015(i) and 13/2010

Between the period of 30-60 Days
  • Committee Approval for Arrears Exceeding Rs.500,000/=
 According to the Financial Regulation 135 Devaluation of Financial Powers 30 Days
  • Checking the Approving the Request for Withdrawal of WNOP Contribution
 Pension Circular No 1/2015 21 Days

      03. Pension Management of Foreign Pensioners
 

Service

 Circular and Provisions Period
  • Foreign Pension Payment
 Pension Circular No 1/2018 14 Days
  • WNOP application processing
 Pension Circular No 1/2018 30 Days
  • Issuing Railway Warrants
 Pension Circular No 5/2016 01 Day
  • Transferring the pension file to Divisional Secretariat
 Pension Circular No 1/2018 7 Days
  • Issuing pension detail letter
 Pension Circular No 1/2018 01 Day

      04. Tri Forces Pension
 

Service

 Circular and Provisions Period
  • Approving the pension application received through the decentralized system
 Pension Circular No 3/2015 07 Days
  • Approving Service Gratuity
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 07 Days
  • Pension revision application processing
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 07 Days
  • Approval for Re-Amendment and Payment of Pension

Pension Circular No 3/2009,Pension Circular No 6/2010

 01 Month
  • Compensation Service Pension for less than 10/12 years of service
 Pension Circular No 8/2015 30 Days
  • Application Processing Dependent allowance
 Army / Navy/ Air Force Pension and Gratuities 30 Days
  • Application Processing Disability Pension
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 07 Days
  • Approving the Death Gratuity of Forces Pension
  Army / Navy/ Air Force Pension and Gratuities Code of 1981 and Pension Circular No 6/2 14 Days
  • Approving fixed allowance
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 30 Days
  • Approving fixed allowance
 Pension Circular No 3/2021 60 Days
     
     
  • Checking and Approving the Source Document submit through the Divisional Secretariat
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 30 Days
     
  • Re-employment Death Gratuity Approval
 Army / Navy/ Air Force Pension and Gratuities Code of 1981 30 Days