| Available Services |
Duration |
Division / Floor |
| Payment of Pension Gratuities |
- Issue of temporary numbers
|
01 Day |
Postal Division - Ground Floor |
|
|
01 Week |
Registration Division - Ground Floor |
- Issue of gratuity cheques
|
01 Week |
Accounts Division - 04th Floor |
| Issue of Pension Awards (Non – Decentralized Tasks) |
- Issue of temporary numbers for files
|
01 Day |
Postal Division - Ground Floor |
|
|
01 Week |
Registration Division - Ground Floor |
- Perfection of shortcomings
|
02 Weeks |
Computation Division - 4th Floor |
|
|
01 Week |
Computation Division - 4th Floor |
|
|
02 Days |
Computation Division - 4th Floor |
| Other Awards (Compensatory Pension / Death Gratuity / DependentsAllowance / Disable Pension) |
- Issue of temporary number
|
01 Day |
Postal Division - Ground Floor |
- Allocating pension numbers
|
01 Day |
Registration Division - Ground Floor |
- Perfection of shortcomings
|
02 Weeks |
Armed Forces Division - 3rd Floor |
|
|
01 Day |
Armed Forces Division - 3rd Floor |
| Payment of Foreign Pensions |
- Issuing forms to applications
|
02 Days |
Foreign Pensions Division - 3rd Floor |
- Perfection of shortcomings ( on receipt of applications)
|
01 Month |
Foreign Pensions Division - 3rd Floor |
|
|
01 Week |
Foreign Pensions Division - 3rd Floor |
- Issue of orders to High Commissions/Crown Agents for Payments
|
03 Days |
Foreign Pensions Division - 3rd Floor |
| Policy Decisions |
- Response to Public requests
|
01 Week |
Policy Division - 3rd Floor |
- Reply to normal letters from a public Institutions
|
03 Days |
Policy Division - 3rd Floor |
- Informing policy decisions
|
15 Days |
Policy Division - 3rd Floor |
| Payment of Windows & Orphans’ Pension |
- Issue of Windows & Orphans‘ pension number
|
01 Week |
W. & O. P. Division - 02nd Floor |
- Issue of Widowers' pension number
|
01 Week |
W. & O. P. Division - 02nd Floor |
- Issue of Other Numbers (Teachers / Pirivena / Local Government)
|
01 Week |
W. & O. P. Division - 02nd Floor |
- Dispatching requested files to Divisional Secretariats
|
01 Week |
W. & O. P. Division - 02nd Floor |
- Issue of pension awards(windows / orphans / disable / foreign / armed forces)
|
02 Weeks |
W. & O. P. Division - 02nd Floor |
- Refund of contributions (Civil / Armed Forces)
|
01 Week |
W. & O. P. Division - 02nd Floor |
| Public Service Provident Fund |
- Issue of numbers on receipt of form PSPF 03
|
01 Day |
P. S. P. F. Division - 3rd Floor |
|
|
03 Days |
P. S. P. F. Division - 3rd Floor |
|
|
02 Days |
P. S. P. F. Division - 3rd Floor |
- Approval for pension awards
|
01 Day |
P. S. P. F. Division - 3rd Floor |
|
|
01 Week |
P. S. P. F. Division - 3rd Floor |
| Local Government Pensions |
- Response to general public requests
|
03 Days |
Local Govt. Division - 01st Floor |
|
|
01 Week |
Local Govt. Division - 01st Floor |
- Informing policy decisions to local authorities
|
02 Weeks |
Local Govt. Division - 01st Floor |
- Issue of civil W.&.O.P numbers for local government W. & O. P. files
|
01 Week |
Local Govt. Division - 01st Floor |
- Issue of local government pension awards
|
01 Week |
Local Govt. Division - 01st Floor |
| Internal Audit |
- Response to requests / petitions
|
01 Week |
Audit Division - 04th Floor |
- Finalizing special Investigations
|
02 Weeks |
Audit Division - 04th Floor |
| Statistics Division |
|
|
- Issue of Annual Statistical Bulletin
|
Before 31st March |
Statistics Division - 03rd Floor |
